Unlimited Online Support
Our online supportCenter was designed and built for the specific purpose of getting you the answers you need right away. Whether it is through the vast Knowledgebase, the helpful Troubleshooters, or even the handy Downloads section, we want you to have all you need to make your site a success. However, not only can you find a wealth of information and helps through the supportCenter, but you can also submit a Ticket to us (much like a service request), which is usually answered right within the same business day! Also, you will be notified on all progress regarding the Ticket, and we can maintain an accurate history of all Tickets (viewable to both you and faithHighway), thus further enabling us to identify other issues quickly in the future! Please click on the appropriate support center to the left to access this information.
We are also pleased to announce in addition to our support center and ticket system, we are now offering daily webinars! These webinars cover a variety of subjects including:
- How to get started adding content to your website
- How to upload media into Sermon Connect
- How to setup Outlook for checking email
- And much more
Simply visit http://faithhighway.webex.com to register or click on the graphic above to see a list of upcoming webinars.
Call-back Phone Support
At faithHighway Support, we are dedicated to answering your questions as quickly as possible. This is why we also offer call-back phone support, should you be unable to access the supportCenter for any reason. By calling in to our Service Center, you can leave a message with our highly trained support staff and a member of the team will return your call with the answers you need within 1 business day.
