The day we received your deposit for your initial website is the day you start earning your reward. If you’re not sure what date that is, don’t worry, we have it on file. The credit is calculated based on the initial cost of your website. If your original website cost $4,000, then after your first year, you’ll receive a 25% credit of that $4000.00 to put toward a new site. So, after the first year, you’ll have  a $1000 credit, after the second year, you’ll have a $2000 credit and so on.  So, after 4 years, you’ll be rewarded with a 100% credit based on the original cost of your website. 

Yes! The date we received the deposit on your initial website is the day we use for rewarding you. 
Once you take advantage of your reward, the time will reset to that day and you start earning rewards again based on the day you used the reward toward a new site.

This program is effective immediately and will be retroactive for all current faithHighway customers.  However, to ensure an excellent production experience, this is only available to 20 customers per month on a first-come, first-serve basis. 

You’ll need to contact your Customer Relation Manager and let them know you want to get started in the Customer Reward Program.  Not sure who your CRM is? Contact us  and we can connect you. 

Although we offer an array of design, marketing, and technology services, the Credit Earned is only applied to a new website, which includes the following: Site and Design Architecture, Programming, Page Construction, Website Graphics (static and flash elements), Features & Tools, and Modular Plug-ins.

This does not apply to third-party software applications or extensive software development.

No. Credit Earned based upon the original cost of one website and can only be applied to one new site. However, if you have multiple sites with faithHighway, then, of course, each of those sites will be receiving their own reward toward a new site.  

No. Credit Earned based upon the original cost of your initial website and can only be applied toward a new website.

Credit Earned based upon the original cost of your website to be applied towards one new site.

For example, if you had a total project of $15,000 that consisted of 5 different websites, we will review the original scope of work with you to determine the individual value for each site, and from there, based upon tenure, apply the percentage of credit earned to that amount. 

Text and Images

Your Live CRM will equip you with tips and resources to help you quickly copy your basic text and image content to your new website.

Media (powered by SermonConnect) 

You will keep all of your current media in your current SermonConnect account and as part of the new site process, we will plug-in a new interface (SermonFlow or SermonFlow Social) using the same SermonConnect account.  

Once a credit is redeemed, it is considered redeemed in full and cannot be applied toward future services or non website services.

 If you owe more than the reward amount, we will work with you to develop a reasonable, interest free payment plan.

The Credit Earned amount is based on the cost of your original website, so the dollar amount of the reward cannot exceed the original amount you paid. If there is a balance on your new site, we will develop a reasonable, interest free payment plan.

Since we are committed to working with churches and value the relationship, we will work with you! If you are able to pay the balance, then are our standard Terms and Conditions apply, namely that you can cancel at anytime as long as you provide a 90 written notification.

If you have a 100% Credit Earned, a balance, and you cannot pay, we will waive the balance in exchange for signing a 3 year service agreement instead of our standard policy. This basically means that in exchange for not having to pay for the setup of a new website, you will continue to pay your Monthly website maintenance and investment fees for 3 years.  If you do not fulfill the 3 year service agreement, whether by Cancellation or Inactivation due to non payment, then you will be responsible to pay for the full scope of work (Credit Earned + Balance Accrued) within 30 days of cancellation.

Yes, and as our standard policy, we refund all monies for services not performed.

Yes. Since your old site will still be live on the internet and 100% functional, you will still need to pay your recurring fees until the agreed upon determined time in which your new fees go into effect based upon the new scope of work.

 Yes.