Frequently Asked Questions

IgniteCRM Church Edition is a fully customizable Church Relationship Management software that can be tailored to fit the specific needs of your church.  Our web-based system requires no software, and allows for you to manage your contacts, events, groups, etc. at the click of a button. It is more relational than the typical church membership software.

IgniteCRM Church Edition is a SaaS (software as a service), which means that it is completely web-based and that there is no software required.  You will be able to access your church’s information from any computer with the internet, even from your mobile device.  This will allow you to have access to the church information that you need no matter where you are, making it easy for you to effectively do ministry.

No, there is no additional equipment required other than your computer.  Since IgniteCRM Church Edition is web-based, you will be able to access church membership software from any computer with the Internet. 

Web-based church management software gives you the ability to access, use and update your information no matter where you are or what computer you are at.  With typical software solutions, you have to have specific software downloaded to your computer.  Not only that, it usually has to be only one computer because all changes have to be saved.  With IgniteCRM Church Edition, we solve that problem by helping you access your CRM without having to worry about any of that. You can update any information in real time and save that information for all other users.  We want to make using this church management system as easy as possible.

YES! IgniteCRM Church Edition is designed to help churches of all different sizes. With no setup fees and various packages based on church size, you can rest easy knowing that IgniteCRM will fit the needs and budget of your church right now.

With these scalable options, as your church grows, IgniteCRM will grow with you!

Every church is different, so we want to make sure that we are providing a cost effective solution to the unique needs of your church.

Whether you are a new church plant or a megachurch, IgniteCRM Church Edition is a way of making the ministry that you do easier.  Whether it is organizing contacts for a launch service email blast, or facilitating hundreds of groups, our software has been developed to meet the needs of every stage in a church's life.  No matter what stage your church is in, we have developed functionality to meet your needs exactly where you are and exactly where you are going.

No.  Even if you are in your pre-launch phase of your church, you need the tools to build and grow your church  We will listen to the needs that you have as a church, and develop a cost effective model that will equip you with the functionality that will specifically meet those needs.  Then, as your church membership grows, we will be able to add the tools and features that you need.  We know that part of the vision that God has put on your heart is to grow the church.  We want to make sure that with IgniteCRM, there will be systems in place to facilitate that growth. 

YES!  We have listened to pastors and found that the #1 frustration they had with their current church management system was the fact that it was not easy to use.  We have developed our whole system around making organizing your information as “pastor-friendly” as possible.  With IgniteCRM Church Edition, we want to save you time, not force you to spend more time figuring out how to get to the info you need.  We want to save you headaches, not cause them.  We also provide you comprehensive training upon implementation, as well as technical support and a complete knowledge base to meet the needs of your church in an on-demand way. We want to accelerate your church growth with relational church membership software.

Yes.  We know that you don’t have time to learn some complicated system on your own, so we have not only built our CRM to be user friendly so that any pastor can use it, we also include training on how to use your site*.  We also offer levels of tech support to all of our clients, including a robust knowledge base with videos, and user-generated content to have your questions answered quickly and easily.

*This service is for the Extra Suite and the Super Suite.

Any software upgrades will be included with your church membership software functionality.  We are constantly working to be on the cutting-edge of technology, so we want to make sure that you are always equipped with the most effective tools necessary when working with your church’s information.

You will be able to allow up to 10 users to access your system.   In the event you require more than 10 users, you may request a quote.

The Internet is your website that is available for other people to view by typing in your domain name (like http://www.faithhighway.com), and it displays your information and graphics to the masses.

An Intranet is your web-based environment where it is only accessible by people who you give access.  Think of it as a website just for your staff and leadership.  Unless you give someone access to that site, they cannot see it or its content.  We provide you with the secure member login to ensure that your information that is only for those you allow is safe and secure. 

Yes.  IgniteCRM Church Edition will be accessible no matter which operating system you utilize.  We want to make sure that no matter where you are, no matter what computer you are using, you will be able to access the information that is relevant to your church.

Every church is different, but after an evaluation of your church size and existing data, we will be able to give you a timeline of exactly when your system will be ready to use. We have specialists in every area of the church management system to get your system running as soon as possible.

Yes. You will be able to set up different roles for each type of user at the church.  This will allow you to designate what access each user has so you can make sure that they are taking care of their specific areas of ministry.  

With IgniteCRM Church Edtion, we've created a series of searches and reports to access the data you need. 

faithHighway has worked with thousands of churches for almost 10 years, building custom websites to increase the effectiveness of their outreach.  First of all, we offer our products with no setup fee. And, after talking to pastors and finding out what they need, as well as what frustrations that they are having with their current church management system, we developed IgniteCRM Church Edition to solve those frustrations and built our system to meet those pastor’s needs, even if no one else out there is offering church membership software with relational connect points.  To find out more about why IgniteCRM Church Edition, visit our Why igniteCRM section.

IgniteCRM Church Edition equips you with the tools to effectively communicate with your congregation through custom HTML email templates, personal calendar systems, group calendars, etc. Good communication in the church helps to build better community and promotes church health.

IgniteCRM Church Edition will allow you to track and follow up with your visitors anytime they come to your church.  You will be able to send out html emails showing your desire to connect with them as potential church members, and you will have a record of how many of them do eventually become members.  You will be able to track how many times your staff/group leaders connect with these visitors to make sure that no one gets lost in the crowd.  You will even be able to search to see how many visitors have not been followed up with. These are just a few of the tools that will equip you to close the back door, and turn your visitors into church members.

One of the biggest ways for your church to build community is to get your church members more involved in your ministries. Through IgniteCRM Church Edition, you will be able to:

• Track member attributes to connect them to exactly the ministries where they can use their spiritual gifts most effectively.
• Equip your church leaders with access to our group manager so they can more easily and effectively lead and facilitate groups to help build the spiritual development of the church.

Church involvement is such an important part of church growth; make sure your leaders are equipped with the tools to make that happen.

IgniteCRM equips your members to:

• Access Recent Activity Widgets – Members can view and share via social networks recent media items from the church, see their recent contributions and keep track of recent prayer requests from fellow members.
• Read the Church News Feed – You can share news directly with your members which will automatically show up on their dashboard.
• View Group Information – Shows member’s groups, leaders, volunteer opportunities, and events while allowing them to look for new opportunities or share group info via social networks.
• Access Group Events – By registering for various groups and ministries, members will be able to see upcoming events right on their dashboard.
• Edit Their Member Profile – Makes it easy for members to edit personal information which is tied into the church records.
• Make Contributions – Members can make a secure contribution to the ministry straight from their dashboard.

With IgniteCRM Church Edition, you will be able to manage and facilitate all of the volunteers in your church by communicating with them and tracking their activities more effectively.  With our group manager specifically created for volunteers, you can track attendance, communication and attributes to make sure that you are making the most of the people that are willing to serve your church.

We offer packages designed to meet churches where they are at. Packages are based on features and church membership size.

IgniteCRM Church Edition can help your church meet the needs of your leadership and membership whether you are a church of 50 or 2000!  See our packages listed here.

Yes, faithHighway can. faithHighway knows that starting on a new system can be overwhelming, so we want to make sure that your transition into IgniteCRM Church Edition is as easy as possible. With every IgniteCRM package, we include extensive training about how to use your new church management system. We will walk you step by step through how to update information, access data and manipulate all of the amazing tools that you have at your fingertips. We will equip you and your staff with the knowledge to use this system to grow your church.